Hostpapa Website Migration

If you have just signed up to a Hostpapa hosting plan, the first task would be to migrate over your data from your old service provider. If it’s your first time to handle website migration, it’s necessary to learn about the correct steps and make sure your website is always up.

Does Hostpapa offer free website migration service?

If you are moving over from a cPanel based web hosting provider then Hostpapa’s free website migration service will take care of transferring over your site and email services to their new home. 

How does Hostpapa’s migration service work?

Sign-up to one of Hostpapa’s shared, reseller or VPS hosting packages.

Submit a support request to have your site migrated.

One the migration has taken place Hostpapa will update your ticket to inform you.

What are the benefits of using their site migration service?

Often we see many site owners that are stuck with a web hosting provider that provides poor quality or expensive services. The most common reasons are that they don’t have the time or technical confidence to move their site over themselves. 

Using a hosting provider’s migration service can take this stress or pressure from them.  

Avoiding downtime

With an established website often the worry of downtime whilst moving your site. Using Hostpapa’s migration service should eliminate any downtime due to the move. 

How to move my site to Hostpapa manually?

For those that would prefer to move their site over to Hostpapa’s servers themselves then you can do so simply and easily. It’s good practice to understand the structure of your site’s files and what is located within your site directory. 

The following should be able to guide you through the process of moving your site over to Hostpapa.

How to migrate my website to Hostpapa server correctly?

Hostpapa is a cPanel web hosting service, so the steps below are all based on cPanel specifications.

  1. Make sure your website is still working on the old hosting server and do not cancel the old hosting right away.
  2. Upload your website files to your Hostpapa account public_html directory. You can upload via FTP or cPanel file manager.
  3. If your website uses MYSQL databases make sure to import the backup to Hostpapa server via PHPMyAdmin (your old hoster would be able to help out with the backup if you’re not sure how). Once done, you could be able to use the temp URL in your welcome email to test the website.
  4. Set up your email accounts within cPanel. Be aware that security settings may be different from your old hosting provider (even if the email address, password and mailbox type are the same).

Hostpapa Mail Settings for incoming mail

  1. For incoming mail with POP or IMAP accounts, use   
  2. Use Port 995 for POP email accounts or 993 for IMAP accounts.
  3. Check the box next to Requires a secure connection (SSL).
  4. Hostpapa’s email servers require that you select Secure Password Authentication when connecting to their mail servers.
  5. Your email login name is your username

For the outgoing server settings, enter the following details:

  1. For outgoing mail with POP or IMAP accounts, use
  2. Use Port 465 for POP or IMAP accounts. This also requires the boxes next to Requires a secure connection (SSL) and Requires authentication to be selected within your mail client.

Further details on setting up your email with Microsoft Outlook 2016 for Hostpapa. Can be found here.

Hostpapa DNS Settings

5. Change the DNS settings with your registrar. The best way would be changing the DNS servers directly so every service will be pointed to Hostpapa. Hostpapa has two DNS servers: and 

Please keep in mind the change of DNS server will take up to 72 hours for propagation. During this period your website might not work so make sure you choose the right time to edit the settings. Once your new DNS settings go alive, your website/email and everything will be up from Hostpapa server.


This should hopefully provide you with a guide to moving your site over from your current hosting provider to Hostpapa.

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