Daily.co.uk is a second generation UK web hosting provider, delivering web hosting, domain name registration, email and website building services to individuals and small businesses in the UK as well as highly innovative and essential products such as the DailyDrive and PC Back-up Client. The people behind Daily.co.uk have in-depth expertise and experience in the Internet hosting sector and have built some of the UK’s best known web hosting brands. The Daily.co.uk web hosting platform benefits from this vast experience and track record.
Daily.co.uk used to be a great company however Paragon Internet have taken them over and they are now terrible.
Tried to renewal my domain online where the control panel advertised the price at £10.99+vat for a single year, paid and was issued an invoice stating renewal for domain name and the price. The website however showed an error and said something failed, but your payment was successful DO NOT REPEAT PAYMENT please contact support.
Support come back a while late and say it’s too late to renew for £10.99+vat and it’s now £90+vat, I decline and ask for a refund.
Daily.co.uk (T/A Paragon Internet Group Ltd) come back to me and refuse to issue a refund for the missold renewal/legal invoice which shows clearly the description and price for what I have paid yet will not refund it when they didn’t renew it.
The details are now in the hands of Slough Trading Standards, unfortunately as most customers won’t find this review until it’s too late as they use a generic name rather than Paragon Internet to trade online.
Daily Internet have recently had an outage that has taken 5 days to recover. No apology has been formally issued to their customers and they have no guarantee that this won’t happen again. The seem to think that this is acceptable and are happy to take customers money without providing assurances that they can recover within a 24 hour window. Very Poor customer service. AVOID.
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