There has been a progressive spiral of deterioration in the service since I first started with them over 4 years ago and in the last 18 months it has become a joke. Their email servers are so frequently blacklisted that they decided to disallow server based email facilities on their basic hosting package. The process of finding out about this could have been made into a sitcom. Not only did they not tell their customers about the discontinuation of this essential service but the support staff did not know either and I was asked to re-write code for the site and sent here there and everywhere looking for a solution to a problem of their own making that they knew nothing about. The lack of comprehension and commmunication in 1st and 2nd line support in this and so many other matters is abysmal and I cannot decide if the support staff don’t speak English as a first language, are illiterate, or simply don’t care. So, when invited to give an opinion about “Jeffrey” on the help desk I did not hold back and said in truth that he was dishonest, uninformed, didn’t respond to my questions and seemed disinterested in his job. Within 24 hours of posting this feedback my site had been hacked and flagged on Google as posting malware. Whilst the two could be unrelated, I wonder who would have thought it worthwhile or would have the expertise to crack a 10 digit alphanumerical case sensitive password with complex characters to get into a low traffic inconsequential, apolitical and uncontroversial site. Surely not a disgruntled member of their own their staff who had just had bad feedback and had access to my site? You decide. I have moved. Goodbye Jeffrey, goodbye John Strong (Managing Director). For those of you left on this sinking ship, consider giving them only glowing feedback just in case your web site too gets coincidentally crippled. I had not realised quite how bad this outfit had become until after I moved to another supplier, where from the outset I have had facilities, performace, support and professionalism which bears so little comparison to what these cowboys offer that I am relieved and delighted that I finally voted with my feet.
