Terrible service

I used Fasthosts, it is over expensive, the phone service is shocking, and when I decided after a year I wanted to close the account, I tried to cancel the account but couldn’t get through to the billing department for days, and it went 2 days over the expiry date and now they’re saying that I have to pay for a years worth of hosting and if I don’t pay they’ll send it out to the debt collection. Fasthosts have a terrible customer service.