I would like to add my feelings of frustration and disgust to the thousands of messages currently doing the rounds on web forums re: Fasthosts customer care service. I understand that the company is currently going through a difficult time and as a result, demand for customer care is running high, but no company in 2007 can expect customers to wait for literally hours on phone lines, being charged premium rate 0870 fees simply to speek to an operator. The automated email service that they offer as an alternative is simularly unsatisfactory. To advertise a ’24/7′ Customer Care service as they do is false advertising. In my own case, I waited for over an hour at 3am on hold for service, only to move from 41 to 20 in the queue. I had to call from abroad on a mobile. I waited for so long that my phone eventually ran out of batteries. Luckily I found a standard rate phone number to call them on, otherwise it would have cost hundreds of pounds for nothing. If Fasthosts really were caring for customers, they would allocate the extra revenue currently generated via the 0870 helpline to human resources and staff the phones properly. If you do need to call Fasthosts, call their standard rate phone lines on 01452 541499 or 01452 541250 and save yourself a packet. Better still, do like so many others and leave for a better service. 1 STAR!
