After the hacker fiasco in October 2007, we had nothing but trouble. Firstly, we had to change ALL our passwords. Then MySQL worked on only 2 of the 3 load balancing servers. Got them to remove load balancing. The new server was not storing session cookies and took them the best part of week to sort that out. Now (30/11/07) we have had another email stating that some customers hadn’t changed their passwords and so Fasthosts have taken it upon themselves to reset everyone’s passwords… SO… now MySQL isn’t working (again) because they’ve changed the password and I don’t know what it is. Can’t get through on the ‘phone (permanently engaged). They say the passwords are being sent by Royal Mail. GREAT! It’s Christmas (in case they haven’t noticed)… how long is it going to take before we get the new password? In the meantime, customer websites that need to be live before Christmas cannot be reviewed and checked by our customers, because MySQL doesn’t work. This is the final straw. Why the hell did they need to change passwords that we’d already changed ourselves back in October? I have a sneaking suspicion that they’ve been attacked again… but they won’t admit to that will they?
