I fell foul of their domain renewal system as I was unable to access my account to cancel a domain – as they had changed the password without telling me the new one! The reset password page didn’t work for ages and the phone system was dire. They refused to refund my £10. I have now sent 25 emails and had about 20 back(surprise surprise!) over the past 3 months so I think I have now cost them more than the £10 in their time. You have to have a live credit card on their system and any changes in T&C could allow them to steal your money – and the credit card companies won’t get it back for you. Fasthosts are terrible and use them at your peril – their support requires a PIN for them to answer it and their escalation procedure is not existent – the worst I have ever come across.
