I have to say I have been surprised by reading some of the reviews on this site regarding Fasthosts, I have been a Fasthosts customer for over 12 years now and I admit that in the early days their customer service was questionable and their hardware was still in a state of evolving but they have gone from strength to strength. I have had minimal downtime over my tenure with them and I have always had advance notice. There customer service has improved no end, I have rarely had to phone them mind you as the interface and flexibility is versatile enough to allow me the freedom to solve most issues. Their knowledge base is very comprehensive. I now have 2 Dedicated Servers with them, 2 Virtual Servers and numerous shared hosting accounts on behalf of my customers and have had nothing but good service. I must admit I was a little concerned when I found out that 1&1 had purchased them, having had negative dealing with 1&1 previously although this doesnt seem to have had an impact as much as I would have thought. And for the record every person I have dealt with on customer support has been courteous, helpful and professional. I have never been rerouted to a foreign call centre as many of these reviews seem to have. All in all, outstanding service coupled with quality hosting. Couldn’t ask for more 🙂
