In the 5 years in which I’ve been a fasthosts customer I have witnessed a shocking decline in their level of service, competence and support. Last week they managed to wipe a website which I was about to get paid for by and at first denied it was them & then tried telling me it was never there in the first place, which was a bit foolish as I was on the phone to them at the time it went down. After wasting 15hrs on the phone to a call centre in the Philippines trying to get them restore from a backup we decided it was safer to rebuild the site. We’ve received no apology from them so far. . We also signed up to their Resellers Package and bought some domains through it before finding out that it’s actually not free (as they advertise) but that we had to pay them every time we wanted to setup a database. We’re now in the process of moving our business away from them but are stuck for another month before we can transfer our domains elsewhere You Have Been Warned !!!
