I have been with fasthosts for many years but recently, their billing practices and customer services have taken a definite turn for the worse. After having my wallet stolen, my card details on the fasthosts website were not up to date. Not realising my hosting account was due, fasthosts tried to bill my card, then when it failed, charged me £23 ‘debt recovery fee’. After many emails trying to cancel my account or get a refund for this fee, fasthosts were simply not interested and refused to give me a refund. This was for a product that I was paying 12 months in advance for, hadn’t yet received and no longer wanted. They didn’t care – I had to pay with no refund. They gave me 3 months free to keep me happy. They also claim they sent emails reminding me about my card – none of which I received, but they didn’t believe me. Then again, a few months later I saw that 2 of my domains had been automatically renewed – payment taken straight from my card. I didn’t want these renewed without prior notification and again they said emails had been sent – they hadn’t. They also won’t refund the payments even though it was taken 30 days before the domain expires. Be careful with your domains and account renewals. Fasthosts automatically take payment UNLESS you opt out. AND they charge you a fee if your cards are out of date. AND they don’t send reminder emails! AND they don’t give refunds once paid! Needless to say I won’t EVER, EVER go near fasthosts again and will advise everyone not to go near them with a barge pole.
