I have been a fasthost customer for around 4 years. I have 3 websites with them. I soon wanted to move one of my web hosting packages to another site (recommended by web site designers due to what they called ‘indexing’). After I called them to cancel my order I was charged for another year a few months later when my hosting was supposed to expire. They have refused to refund me laying the blame solely on me and are refusing to take responsibility for incompetent staff. I am now moving all my accounts away from them as customer service is at the very, very bottom of their priorities.