Vanilla Circus has jalf a dozen cloud servers with Fasthosts. The support we receive is vey good, bar the odd US support guys they have. We can fix most things are self but sometimes we get stuck. What we have found is that if you get the unhelpful support guy, then ring back and the chances are you will find a pretty helpful tehnician. In terms of making charges from about everything, we found that we were charged for a server we could not cancel as it was not in our account. We telephoned support and they cancelled it for us. Fasthosts still charged for it. Even the threat of legal action made no differene. Eventually they refunded it as we started to move our business elswhere. We are a business so our spend is considerable more than individuals. I don’t think I would choose to host with fasthosts if I was A) not technical B)Choosing a cheaper package. If you want a recommendation for a hosting company that has real people in the UK for support try Bytehouse. There servers seem to be a little old but the support really is amazing!